Frequently asked questions
Working with Pharmazon HomeCare, in short
Pharmazon HomeCare is a GPhC-registered pharmacy that fulfils private prescriptions for clinics and prescribers: checking, dispensing and delivering medication, and keeping patients updated. The service model, delivery options and charges are agreed with each clinic during onboarding, so it fits around your existing workflow.
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General
What is Pharmazon HomeCare?
Pharmazon HomeCare is a pharmacy fulfilment service supporting private clinics and healthcare professionals with prescription dispensing, delivery and patient support.
Who can work with Pharmazon HomeCare?
Private clinics, GPs, consultants, prescribers, nurses, healthcare professionals and specialist clinics can work with us.
What types of prescriptions can you fulfil?
We support a wide range of private prescriptions, including medication for ADHD, weight management, dermatology, women's health and other private healthcare services.
Can you handle controlled drug prescriptions?
Yes, subject to the applicable legal, regulatory and pharmacy requirements.
How the Service Works
How does Pharmazon HomeCare work with our clinic?
We offer flexible service models depending on how your clinic wants to manage prescribing, payment, delivery and patient support.
Do we need to change our existing clinical workflow?
No. We aim to fit around your existing workflow and provide pharmacy fulfilment without adding unnecessary administrative work for your clinical team.
How do we send prescriptions to Pharmazon?
Prescriptions can be submitted through the agreed digital prescription workflow, including e-prescriptions where supported.
How quickly can a prescription be processed?
Once a valid prescription and all required information are received, our pharmacy team processes it as quickly as possible, subject to stock availability and prescription requirements.
Can patients order their medication directly from Pharmazon?
Yes, depending on the service model agreed with your clinic.
Delivery
What delivery options are available?
Delivery options can include Same Day, Next Day and Royal Mail Track 24, depending on the clinic setup, patient location and medication requirements.
Can our clinic choose which delivery services are available to patients?
Yes. Delivery options can be configured at clinic level based on the services agreed during onboarding.
Can different delivery fees apply to different clinics?
Yes. Delivery charges can be configured separately for each clinic.
Can a delivery fee be waived for a particular patient?
Yes, where permitted under the agreed clinic setup, authorised clinic or prescriber users can waive applicable delivery fees for individual patients.
Can patients track their order?
Yes. Where tracking is available, patients can receive delivery updates and tracking information.
Patient Experience
Will patients need to contact the clinic for pharmacy updates?
Our aim is to provide patients with clear updates throughout the fulfilment process, reducing unnecessary enquiries to your clinic.
How will patients know when their prescription has been received?
Patients can receive updates as their prescription moves through the pharmacy fulfilment process.
Will patients be notified when their order is dispatched?
Yes, delivery and dispatch notifications can be provided as part of the agreed service.
What happens if a patient has an issue with their delivery?
The pharmacy support team can assist with delivery-related queries and help resolve issues without placing the entire burden on the clinic.
Pharmacy & Clinical Support
Does Pharmazon check prescriptions before dispensing?
Yes. Prescriptions are reviewed by the pharmacy team in accordance with applicable pharmacy procedures and requirements.
What happens if there is an issue with a prescription?
If clarification or additional information is required, the pharmacy team will contact the appropriate clinic or prescriber.
Can Pharmazon contact the prescriber directly?
Yes, where clarification is required to safely and appropriately dispense a prescription.
Can you support repeat prescriptions?
Yes, repeat prescription workflows can be supported depending on the clinic's requirements and the agreed process.
Clinic Integration & Technology
Can Pharmazon integrate with our clinic workflow?
We offer digital workflows designed to make prescription submission, fulfilment and patient communication easier for private clinics.
Can we see the status of a patient's prescription?
Yes, depending on the platform and service setup, clinics can access relevant prescription and fulfilment status information.
Can clinic staff manage patient delivery options?
Yes, authorised clinic users can manage the available options according to the clinic's configuration.
Can Pharmazon support clinics with multiple prescribers?
Yes. The service can support clinics with multiple healthcare professionals and prescribers.
Commercial Questions
Who pays for the medication?
This depends on the agreed service model. Pharmazon can support models where the patient pays directly or where the clinic manages the pharmacy charges.
Who pays for delivery?
Delivery charges depend on the clinic's agreed commercial model. These can be charged to the patient or managed by the clinic.
Can we offer different delivery options to our patients?
Yes. Available delivery methods and associated charges can be configured for each clinic.
Are there any setup fees?
This depends on the partnership and service requirements. Our team can confirm the applicable commercial terms during onboarding.
Compliance & Trust
Is Pharmazon HomeCare a registered pharmacy?
Yes. Pharmazon HomeCare operates as a registered UK pharmacy and follows the relevant regulatory and professional requirements. You can check our registration (GPhC 9012756) on the GPhC register.
How is patient information handled?
Patient information is handled through appropriate processes and systems designed to protect confidentiality and comply with applicable data protection requirements.
How do you maintain patient safety?
Prescription processing and dispensing are carried out by qualified pharmacy professionals following appropriate pharmacy procedures and legal requirements.
Partnership
Why should our clinic work with Pharmazon HomeCare?
Pharmazon HomeCare provides an end-to-end pharmacy fulfilment service, helping clinics simplify prescription fulfilment, delivery and patient communication while allowing the clinic to choose the service model that fits its workflow.
How do we get started?
Contact our team to discuss your clinic requirements. We can agree the appropriate service model, delivery options and onboarding process before getting your clinic started.
Can we arrange a demo or discussion?
Yes. Our team can arrange a discussion to understand your current process and show how Pharmazon HomeCare can fit into your clinic workflow.
Ready to talk about your clinic?
Tell us how your clinic prescribes today, and we'll agree the right service model, delivery options and onboarding process with you.
General information only, not legal or regulatory advice. Service models, delivery options and charges are confirmed with each clinic during onboarding. Pharmazon HomeCare, GPhC Reg. 9012756, Superintendent Pharmacist Mohammed Abou Daya (GPhC 2083143).
